About Us
Our company is based on Customer Satisfaction and we encourage all comments, suggestions, and would like to hear about your experience shopping with us.
We are boaters also and we understand the complexities of finding the right item. Let us know what you need and we will do our best to accommodate your requests.
Shipping
Shipping costs will be calculated using UPS Shipping Table, unless you prefer another method of shipping. We gladly ship to APO addresses.
Most shipments are sent within 2 business days if the item is in stock.
Please allow appropriate time for your products to arrive.
Sales Tax
All orders originating in Wv will incur 6.00% sales tax. No Sales Tax will be collected on orders outside of West Virginia.
Returns
We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision.
Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.
We offer a 30 business day return policy if your purchase didn't meet your expectations. Just return your
un-used product prepaid and insured to us and we will refund or replace the product, less shipping charges.
Call or write us to pre-authorize your return. No returns will be accepted without prior authorization.
We reserve the right to charge a 20% restocking fee on damaged, incomplete, or unwanted merchandise; or items incorrectly ordered by the customer returned to us.
Shipping charges for returning merchandise are the customers responsibility.
All defective claims must be made within 5 days of receipt of merchandise.
All items being returned must be in original box with everything intact. (including parts, inside packaging and manuals etc).
Returned items after the initial 30 days from purchase will not be accepted.
Payment Methods
We welcome Visa, Mastercard, American Express, Discover, Government Impact cards and Wire Transfers.
Store Hours
Our store hours are from 9am to 5pm EST.
Privacy Statement
We respect your privacy. You can be assured that your personal information (name,address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. The e-mail address you provide us will not be given to any third parties.
Contacting Us
Pleasure Boat Marine
929 West Pike Street
Clarksburg, WV 26301
(866)-529-1532 Toll Free
(304)-623-0499 Voice
(304)-623-5614 Fax
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